Cancellation and Refund Policy
1.Cancellation Policy
1.1. Order Cancellation by Customer
You may cancel your order within 1 hour of placing it, provided the order has not yet been shipped.
To cancel an order, contact us at care@avtix.in.
If the order has already been shipped, it cannot be canceled. You may initiate a return instead (see Section 3).
1.2. Order Cancellation by Us
We reserve the right to cancel orders under the following circumstances:
- Product unavailability
- Incomplete or invalid payment information
- Suspected fraudulent activity
- Non-compliance with our Terms and Conditions
If we cancel your order, you will receive a full refund.
2. Refund Policy
2.1. Eligibility for Refunds
Refunds are issued under the following conditions:
- Canceled orders (prior to shipment)
- Returned items in unused, unopened, and original condition (see Section 3 for details)
- Damaged, defective, or incorrect items received (requires proof of damage or error within 1 day of delivery)
2.2. Non-Refundable Items
The following items are not eligible for refunds:
- Opened, used, or tampered products
- Sale or clearance items
2.3. Refund Process
Refunds are issued to the original payment method.
Refund processing time:Â Refunds are issued to the original payment method within 3 working days post approval.Â
3. Return Policy
3.1. Return Eligibility
Returns are accepted within 3 days of delivery if the product is:
Unused, unopened, and in its original packaging
Accompanied by the original receipt or proof of purchase
The return/exchange of the same product will be processed within 7 days of the request raised.Â
3.2. Return Procedure
Contact our customer service team at care@avtix.in to initiate a return.
Ship the product back to our address provided by the customer service team.
Customers are responsible for return shipping costs unless the return is due to a defect, damage, or incorrect item received.
3.3. Inspection and Approval
Returned items will be inspected upon receipt. Refunds will only be approved if the item meets our return eligibility criteria.
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4. Exchanges
Exchanges are accepted for defective or incorrect items only. Contact us within 1 day of delivery to arrange an exchange.
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5. Contact Us
For cancellations, returns, or refund inquiries, please contact us at:
Email: care@avtix.in
Phone: 9289258479
Address: 882 Work Spaces 8th Floor Gaur City Mall Greater Noida Uttar Pradesh 201318
Trade Name: Avtix Pharmaceuticals
We strive to resolve all issues promptly and fairly. Thank you for choosing AVTIX.